We answer like a team, not a ticket queue.
Tell us what's going on and we'll take it from there. Every message opens a real thread with our support team — no bots-only mazes, no lost replies.
Email support
support@employeeforge.com — replies land in the same thread you started.
Knowledge Base
Step-by-step runbooks for every AI department and tool.
Hours
Monday–Friday, 9am–6pm CT. Urgent issues are monitored outside those hours.
Contact support
We reply to the email you enter below. Usually within one business day.
Common questions
How fast do you reply?
Most messages get a human (or Nova, our AI client partner) reply within one business day. Billing and outage issues are prioritized.
How do I cancel or change my plan?
Open Billing inside your dashboard and manage your subscription there. Cancellations take effect at the end of the current period.
Can I buy a single AI department instead of a plan?
Yes. Every Forge department can be purchased à la carte from the marketplace, and you keep access to the EmployeeForge brain either way.
Where do I learn how a department works?
Every department has a runbook in the Knowledge Base that walks through setup, daily use, and the deliverables it produces.